Facility Reviews Summary
The staff is great. They helped with all of my needs. They are kind and caring. The units are well cared for. I was very pleased with everything.
GREAT SERVICE. VERY CLEAN. WILL USE AGAIN IF NEEDED!!
Thank you for keeping the restroom in such good condition --- It is lovely and much appreciated!!
It was a real pleasure to work with such a professional group of people especially Becky. All of my storage needs were met and I made use of the truck - it was great! Thank you for the service.
Service was fantastic, and the golf cart ride with Ms. Elaine was epic.
Friendly staff. Totally willing and able to help with anything.
All my questions were answered without a problem! Great place to rent.
Super, Fantastic, Great !
I will refer to everyone I know- excellent service, hospitable, clean, and fair in pricing. Thank you !!
Elaine was helpful, professional & knew her job. Terrific Lady.
Elaine was great. She went above and beyond to make my move a pleasant one.
I HAVE BEEN WITH THIS COMPANY SINCE THE YEAR 2000. OUTSTANDING SERVICE!!! WILL USE AGAIN IN THE NEAR FUTURE.
This is an awesome place.
We called from Goose Creek, SC. Becky helped us and knew what we needed. It is clean!!! I highly recommend them.
Awesome experience! Elaine is great!
Some of the most professional personnel I have ever worked with.
Highly recommend this location for all your storage needs. The staff is so accommodating and friendly.
Storage service was very professional.
Routinely checked storage units and notified me on the occasion my unit was unsecure. Prices are reasonable and customer service is excellent.
FAST AND EFFICIENT
Wonderful and Superior Service
I can't say enough wonderful things about Becky and Elaine. We've had 2 storage units there for awhile and have had nothing but superior service. Elaine even held my door open so I could put stuff away- until the door could be repaired. They are the best.
Wonderful and Helpful
Elaine was wonderful and so helpful.
The best storage unit we've ever used. The staff was incredibly helpful at every step. We would recommend this facility to everyone who needs a storage unit.
Professional and Helpful!
Becky & Elaine were very professional and helpful. I've called several times and they have been able to move dates around without any problem. I appreciate their help and customer service.
Very nice and helpful. Made it easy as cake!
Elaine was absolutely amazing. She was very nice and very genuine. This was the 1st place I called and she was just so nice and pleasant I felt no need to call anywhere else.
Friendly and Very Impressed
I was very impressed from the start. There was an actually person that answered the telephone. Becky was very friendly and helpful with me getting the right size and type of unit. Upon visiting Elaine stated that she was expecting me. She was also very friendly and helpful. She showed me different units with great patience.
Professional, friendly customer service!
Becky & Elaine are outstanding. Keep up the excellent work. Happy to do business with you. I would recommend to anyone.
Becky was so helpful and courteous. It really meant a lot that she took the time genuinely. Thank you Becky - you are the best!
Elaine was excellent to deal with, very informative, knowlege about the grounds. She made today a breeze.
Awesome service! Nice and clean units. Definitely recommend!
These ladies were so helpful while we rented our storage unit. I wouild refer friends and family members to them anytime. We will miss their friendly smiles and wonderful and cheerful attitudes. Thank you so much Becky and Elaine!
Miss Becky is the best! My stuff was safe and secure. Would use again.
Great location & facility. Only thing better are the people. If I need them again, no hesitation to come back.
I have had many storage spaces over the years --- climate controlled and not. This is the best one of all of them! The climate is always what you would hope, depending on the season. No bugs - ever at all. And the best part is Becky - Manager extraordinaire!
The staff worked with us on a relocation and everyone we dealt with went above and beyond to be helpful, particularly the manager, Becky.
What I appreciate the most is the great smile that I hear on the phone each time I had to call. No issue was a problem to handle. I was amazed when I called to cancel service because I found a home, and was finally moving in. Cancelling my storage was not a problem. I will sure recommend this business to my friends and family.
GREAT CUSTOMER SERVICE
Becky was such a pleasure to work with. She made the moving process as easy as possible. Thank you!
Elaine has been very helpful both on the phone & and in person on site. This is my first time using storage and she has been very patience with me.
Quick and pleasant service. Items explained well and clearly. Thank you !
You guys are awesome and super helpful in a time of need.
Outstanding Service and professionalism! Elaine made me feel right at home.
Elaine W. was awesome. She has great customer service, very polite and patient. I felt comfortable enough to go ahead and get everything done today. She was very fast and mannerly. She is a great employee.
Outstanding service and professionalism. Elaine made me feel right at home.
Excellent customer service.
Excellent customer service. Well maintained, well secured and clean.
Very pleased. If I ever need another unit, I will come back.
Great Service, Nice Facility
I would definitely recommend my friends and family to use your service. Thanks!
Thank you for your professional service. Thank you Becky for your genuine service.
A GREAT EXPERIENCE
Becky was a pleasure to speak with.
Ms. Becky was very informative and pleasant and would recommend to anyone!
Great service. Everything was explained very well.
GREAT CUSTOMER SERVICE
Great customer service, friendly people, painless!!
Friendly and Helpful
This location is always friendly and helpful with my storage needs. The grounds are kept clean and secure. The rates are affordable and their rates for the size, in my opinion, are a hands down deal. For all my storage needs, I came to this location.
This has been a great experience and the customer service was fabulous!
We love ya'll. Best Service Ever! Becky is awesome!
GREAT PEOPLE TO WORK WITH!
Very nice facilities, we used another storage site at one point and it was horrible - did not compare to Washington Road Storage!!
Great Service. Loved the staff. I will use this company again!
Great service - and it is nice that a free truck is provided.
Elaine and Becky were very helpful as well as courteous.
Becky & Elaine were very, very, very nice. They explained all the policies and were just outstanding. My experience was a great experience.
I used your storage for 4 years. I enjoyed my time. I had no problems and I will use your storage again if needed.
Excellent people to work with. Very, very good!!
Elaine was very knowledgeable to work with - she was very energetic and knowledgeable.
Very pleasant, very clean. Would not store goods anywhere else.
We have been here for almost a year and all of the ladies have been WONDERFUL!
I really appreciated the self-storage business. They have been extremely helpful and nice and if I was to ever recommend storage to anybody, it would be them!
I always have outstanding service at Washington Road Storage in Martinez (beside Goodwill). The new Glow Board provides a warm touch to the location.
Elaine was very friendly, personable and informative - thank you!
Great Customer Service
It is a beautiful establishment. Great customer service with a friendly smile. Loved the size of the unit. I will be telling family and friends.
Great Customer Service
Ms. Becky was very friendly and helpful when showing us rental units. Her great customer service is a big deciding factor in our choosing this facility.
Could not have been better!
Great Service, very personable. Will use again.
Customer Service was great. Janelle was very nice and explained prices and showed me different units to make sure my needs were met.
Great Customer Service
Great service, will recommend to anyone. Karen was a great help and she's very polite. Best customer service ever!! :)
Great experience. Never had any problems. Wonderful place to store your items.
Your customer service is great. The young lady Janelle was so kind to remind me that I had a truck I could use. I will pass this along to everyone I know!
Very friendly staff. Very clean and big storage units. Great Location
I've been a customer for at least 10 years. I'm very pleased with everything and the people are super nice. GREAT JOB!!!
Southeastern Home Improvements, Inc
I would like to take this opportunity to thank the fine folks at Washington Road self storage for treating my wife and I so professionally when it came time to decide on a storage facility to meet our needs. The manager took time out of her busy day to provide us with a tour of the facility and answered every question that we had in a professional and knowledgeable manner.
At the present time I am Satisfied with the service from your company, I just wish that there was the capability for me to pay my bill online, Thank you for the great service
I have always had great service and the storage units are convenient and accommodating.
You guys are awesome. Could not ask for better customer service. I feel confident my stuff is secure while we are away. Thanks for all you do!!
I have found staff friendly and helpful. The storage buildings are clean
and the grounds kept up well.
You are doing great! Meeting our needs and communicating when necessary...thank you
You have been extremely helpful & courteous to me in all my dealings with Washington Road Self Storage! I very much appreciate you!